What is Pre-order?

What is a pre-order?

A pre-order is an order for an item that has not been made physically available, with the understanding that it will be delivered to you at a later date. When we list an item as a pre-order, it means we anticipate the item will be available soon.

When will my pre-order item ship?

We list the estimated shipping date with the item for all pre-order items. Upon purchase, you will receive an email confirming your order and another when your package has been dispatched. If you do not receive an order confirmation or dispatch notification email, please check your spam or junk folder or contact our Customer Care Team via email at customercare@lovall.com or live chat on our website.

What should I do If I want an in-stock item AND a pre-order item?

You can order both in-stock items and pre-order items at the same time. You will receive all them items together, as soon as the pre-ordered item is available. You will get a notification confirming your pre-order and a dispatch notification email for the whole package to let you know your order is on its way.

What should I do if I decide I no longer want my pre-order item?

Please get in touch with us at customercare@lovall.com as soon as possible and our friendly team will assist in cancelling your order.