I still haven't received my order?

What does your tracking information

say?

Your LOVALL order should be with you within 1-3 working days from when your order was placed and depending on the shipping service you paid for.

If your tracking hasn't updated, please don't worry! Tracking numbers typically update with couriers a every 24-48 hours. however, additional delays may occur while your order is in transit. In the first instance, check your tracking to understand if your order has been held up by the courier due to issues such as an incorrect address or needing further instructions to support delivery.

However, if your tracking hasn't updated in 4+ working days please get in touch with our Customer Care Team who will be able to support you.